Wise Move, South Africa’s first online moving platform, is now integrating the artificial intelligence technology ChatGPT into its platform and this why:
Chante Venter, Wise Move Co-Founder and recently appointed CEO, feels that AI is the way of the future.
- This will constantly enhance their platform and to a greater customer service and the AI integration is in the best hand to accomplish such precise task.
- AI-powered tools will a crucial role in the Wise move company and enhance its service offering. The company, Wise Move from South Africa strongly believe its a move and just a start of something big.
Wise Move’s mission is to re-engineer how people move their houses, automobiles, boats, pets, and everything in between. While the simple platform has done exactly that since its inception, the business claims the new AI function will improve the user experience even more.
Highlights from CEO Chante Venter
“We are dedicated to continuously improving our platform, which leads to better customer service— and AI integration is enabling us to do just that.”
“We are very excited about the potential of AI-powered tools, and we believe that this is just the beginning. We are constantly exploring new ways to use AI to improve our service offering and we are confident that it will become an essential part of our business,”
Furthermore, Wise Move has made it their aim to promote job creation and the entrepreneurial spirit in the transport and logistics business in South Africa. “We want South African moving companies to prosper, develop, and expand. Businesses may benefit from targeted marketing, training, and support through our platform.”
ChatGPT is fine-tuned from a model in the GPT-3.5 series, which finished training in early 2022. You can learn more about the 3.5 series here. ChatGPT and GPT 3.5 were trained on an Azure AI supercomputing infrastructure.
- ChatGPT sometimes writes plausible-sounding but incorrect or nonsensical answers. Fixing this issue is challenging, as: (1) during RL training, there’s currently no source of truth; (2) training the model to be more cautious causes it to decline questions that it can answer correctly; and (3) supervised training misleads the model because the ideal answer depends on what the model knows, rather than what the human demonstrator knows.
- ChatGPT is sensitive to tweaks to the input phrasing or attempting the same prompt multiple times. For example, given one phrasing of a question, the model can claim to not know the answer, but given a slight rephrase, can answer correctly.
- The model is often excessively verbose and overuses certain phrases, such as restating that it’s a language model trained by OpenAI. These issues arise from biases in the training data (trainers prefer longer answers that look more comprehensive) and well-known over-optimization issues.12
- Ideally, the model would ask clarifying questions when the user provided an ambiguous query. Instead, our current models usually guess what the user intended.
- While we’ve made efforts to make the model refuse inappropriate requests, it will sometimes respond to harmful instructions or exhibit biased behavior. We’re using the Moderation API to warn or block certain types of unsafe content, but we expect it to have some false negatives and positives for now. We’re eager to collect user feedback to aid our ongoing work to improve this system.